FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions about Flexijet 3D.

Are we missing something? Contact us and we will update our FAQ's.

FAST

EFFICIENT

ACCURATE

Flexijet 3D is fast! You can quickly site measure a room or any space by operating the device manually or with the integrated motor drive.

Save money and increase your efficiency by creating the CAD model in real time as you measure. Immediately see any measurements that have been missed.

Flexijet 3D is a precision device. Its accuracy is 0.9mm for every 10m (1.8mm over 20m etc).

  • What is included with every Flexijet 3D System?

    The Flexijet 3D laser measurement system comes complete with:

    motorised laser measuring head,

    carbon fibre tripod,

    heavy duty wheeled carry case that converts into a work platform for your laptop,

    Flexijet 3D battery charger,

    remote control,

    USB flash drive with FlexiCAD software,

    red laser glasses for measuring outside,

    aluminum measuring aids,

    target stickers for referencing and relocating the Flexijet during measurements,

    quick start guide and manual.

  • How much does it weigh?

    The Flexijet case weighs approx 16kgs complete with all the Flexijet components and accessories.

  • Is the laptop supplied with the system?

    No, the laptop must be supplied by the customer.

    For obvious reasons Flexijet Australia cannot provide support for the laptop hardware and the Windows operating system. We can provide you with some recommended features of the laptop in order for you to have a worry free experience when measuring. Suffice to say, the laptop does not have to be high end with its specifications. The most important features are: long battery life on site (at least 6-7 hours), approx. 13" screen so that it fits nicely on the work platform, at least 16GB RAM and Windows operating system installed (Windows 7, 8 or 10). Call us for further details.

  • Can I use Flexijet 3D outside?

    Yes, Flexijet 3D can be used outside. Red laser glasses are included in the case to aid in viewing the laser point. Note however that in strong sunlight, it becomes increasing difficult to view the laser over long distances. You need to be selective on which days you measure outside.

  • How long does the battery last before recharging?

    The internal battery of the measuring head will last approximately 8 hours. However if you are using the internal motor excessively (eg for scanning surfaces or performing series of measurements), the battery life will be reduced. Note that the Flexijet can be used while it is being charged. You just need to be aware of not entangling the cable when taking your measurements.

  • How long does it take to recharge?

    The Flexijet 3D takes approximately 4 hours to fully recharge. A good practice is to charge overnight before your next measuring assignment.

  • Who can I call if I have a problem?

    When you purchase a Flexijet 3D, you will receive 30 days technical support. If you have purchased the annual Service Agreement, you will receive on-going support throughout the life of the agreement. You can simply contact us by phone and we will endeavour to help you through your problem. TeamViewer® software is also integrated into the Flexijet software, so we can access your laptop remotely and instruct you on how to solve your problem (an internet connection required).

  • Does the Flexijet 3D require any maintenance?

    Yes. After 12 months the Flexijet software will notify you that your system is due for re-calibration and a service. You do not need to panic if you are unable to do this immediately, though it is recommended that this is done when practicable. If you have a Service Agreement, this will be done free of charge (freight to us is not included). If you do not have a Service Agreement, a fee will be charged. Please contact us for current pricing.

  • What is the software that drives Flexijet 3D?

    The Flexijet 3D hardware is driven by our custom built software FlexiCAD. When you purchase Flexijet 3D, you will receive one license of this software to install on your laptop. FlexiCAD is the "brains" behind the system and provides many features and commands that make Flexijet 3D a truly innovative measuring system. The software communicates with the measuring head via Bluetooth™ or WiFi (next generation Flexijet 3D only).

  • Can Flexijet measure curved walls or surfaces?

    Yes indeed! Flexijet has many unique features that are not available in other systems. And remember, Flexijet 3D actually draws your model while you are measuring. The drawing is a true 3D CAD drawing with lines, polylines, circles, arcs etc. Not a point cloud in sight!

  • How far is the range of the laser?

    The accuracy of Flexijet 3D is 0.9mm for every 10m. That is, at 20m the accuracy is 1.8mm, at 30m it is 2.7mm etc. The laser itself can measure well in excess of 150m, though you would not want to do this. Just reference the device and move closer to the target… its more accurate this way.

  • Can I transport Flexijet 3D on an aircraft?

    Yes. Flexijet Australia travels frequently interstate to demonstrate the system or to undertake training sessions. Flexijet is easily loaded on board as check-in luggage. As an extra precaution, we check our case in the "oversize section" at the airport, shrink wrap the case and clearly  mark it as fragile.

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